Privacy Policy

Privacy Policy

Last updated: September 2, 2025

1. Introduction

Navimed Surgical Navigation Systems ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

2.1 Quote Request Information

When you request a quote for our surgical navigation systems, we collect:

• Hospital/Clinic name and address
• Contact person's name and title
• Email address and phone number
• Procedure types and monthly volume
• Timeline requirements
• Additional specifications or requirements

2.2 Website Usage Information

We may collect technical information about your visit to our website, including:

• IP address and browser type
• Pages visited and time spent
• Referring website
• Device information

2.3 Communication Information

When you contact us through our contact forms, we may collect:

• Your name and contact details
• Message content and inquiry details
• Communication preferences

3. How We Use Your Information

• Quote Processing: To prepare and send accurate quotes for our surgical navigation systems
• Customer Service: To respond to your inquiries and provide support
• Product Information: To send you relevant product details and updates
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To improve our services and website functionality

4. Data Security and Protection

4.1 Access Control

Your quote data and personal information can only be accessed by authorized Navimed employees who need this information to:

• Process your quote requests
• Provide customer support
• Fulfill legal obligations

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Secure data storage facilities

5. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Quote data is typically retained for 7 years to comply with South African business record requirements.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of Access: Request a copy of your personal information
• Right of Correction: Request correction of inaccurate information
• Right of Deletion: Request deletion of your personal information
• Right to Object: Object to processing of your information
• Right to Complain: Lodge a complaint with the Information Regulator

7. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., email services, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a business merger, acquisition, or sale

8. International Data Transfers

Your information is primarily stored and processed in South Africa. If we need to transfer your information outside South Africa, we ensure adequate protection measures are in place.

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

Data Protection Officer
Email: privacy@navimed.co.za
Phone: +27 21 123 4567

General Inquiries
Email: info@navimed.co.za
Phone: +27 21 123 4567

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za